Every route verified as of August 7, 2026:
| Route | Where | Best for |
|---|---|---|
| Help Center | support.novig.us | Self-serve answers: payments, account management, trading rules, compliance policies |
| Live Chat | www.novig.us/support, and the in-app messenger | Anything account-specific: verification, a stalled withdrawal, login trouble |
| support@novig.co | The same questions when you want a paper trail, or cannot get into the app | |
| Discord | Linked from novig.us | Community questions, not account issues |
NoVig publishes no phone number, so a number you find anywhere else is not an official route. Its own FAQ names exactly two contact channels, live chat and the support email, and lists Discord only among its social links, so treat "support" offered inside a Discord DM as impersonation. Identity and money questions go through live chat or email only.
NoVig relaunched in August 2026 as a real-money, CFTC-regulated exchange (Ludlow Exchange, LLC earned Designated Contract Market status on June 16, 2026), retiring the old dual-currency sweepstakes product entirely; if your question is about coins or prize redemptions, that product no longer exists. It is peer-to-peer, sports-only, across eight leagues, and every order needs another user on the other side — the reason several complaints below aren't bugs. Eligibility runs on the app's own location check each time you open it.
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What Support Can Actually Fix
Write the ticket, or open the chat, when the problem lives in NoVig's systems rather than in the market:
| The Problem | Why it is a ticket | What to include |
|---|---|---|
| You Cannot Get Into Your Account | Login and password recovery are support's core work | The email or phone on the account, and what changed |
| Identity Verification Is Stuck | Verification runs under federal KYC rules, and NoVig can flag an account ACTION REQUIRED when it needs more | Your legal name as registered; whether a document was requested |
| A Withdrawal Has Sat Past 48 Hours | NoVig's own guidance says that is when to contact support | The withdrawal amount, method, and timestamp |
| A Deposit Left Your Bank And Never Landed | Money missing between two systems is precisely what support exists for | The bank transaction record |
| The App Is Malfunctioning | Crashes and confirmed actions that did not register are NoVig's systems misbehaving | Device, screen, and what you tapped |
| Limits, Self-Exclusion, Closing An Account | The help center carries a dedicated Responsible Gameplay collection, and closure is an account-level change | Which tool or change you want applied |
Verification runs on legal name, date of birth, address, phone, and the last four of your SSN under federal KYC rules; if NoVig flags ACTION REQUIRED, lead your ticket with your legal name as registered and any document requested. A clean withdrawal can process within minutes, per NoVig's own help docs, with manual review stretching toward 48 hours in busy stretches — that's the line between patience and a ticket. More on wallet vs. portfolio balance in our NoVig deposits and withdrawals guide.
What Support Cannot Fix, Because Nothing Is Broken
On a peer-to-peer exchange, several of the most common complaints describe the market working exactly as designed:
| The Complaint | Is it a ticket? | What actually resolves it |
|---|---|---|
| "My Order Never Filled" | No | There was no counterparty at your price. Adjust the price or wait for one |
| "The Price Moved Before My Order Executed" | No | Prices move continuously as other users trade. That is the market, not a glitch |
| "A Market Settled Against Me" | Only if the contract's own rules or named source were misapplied | The market rules attached to the contract decide, not the outcome you expected |
| "My Money Is Locked" | Usually no | Funds behind open positions sit in escrow until the position closes or settles |
| "My Withdrawal Review Is Slow, Expedite It" | No | NoVig states support cannot speed up a compliance review; past 48 hours, see above |
| "I Cannot Trade While Traveling" | No | Eligibility is checked against your physical location; it restores when you return to an eligible state |
The first row is the one worth a full sentence: at a sportsbook the house quotes a price and takes your bet on the click, but on NoVig you're posting an offer another user has to accept, so an unfilled order means nobody wanted your number, not that the exchange ignored you — improve the price or wait, the same trade-off every exchange trader faces (our ProphetX vs NoVig comparison covers liquidity across venues). A market that settled against you on a correct reading of its named source is a loss, not an error; disputes exist only where the rules or source data were actually misapplied, the same logic our Kalshi settlement disputes piece walks through.
More on this: Polymarket Customer Service: Help On The Right Polymarket · Kalshi Customer Service: How To Get Help, And What They Can Actually Fix · Novig Odds Display · Novig Odds Format Change: Why Your Moneyline Is Now A Percentage · Kalshi Vs Novig: Two Exchanges, One Very Different Fee
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