Which Polymarket You're Actually On, And How To Reach It
"Polymarket" is two different companies, and their support channels do not cross. Polymarket US is a CFTC-regulated exchange, operated through QCX LLC, that holds US dollars; the global polymarket.com site settles in crypto and does not accept US deposits. Polymarket's own Help Center draws the line in one sentence: support@polymarket.com "for the website," support@polymarket.us "for the US app." Write to the wrong one and you're asking a company that has never heard of your account to find your money.
| Polymarket US (the app) | Polymarket (global site) | |
|---|---|---|
| Who Runs It | QCX LLC, a CFTC-regulated exchange | The global polymarket.com platform |
| Your Balance Is | US dollars | Crypto |
| Support Email | support@polymarket.us | support@polymarket.com |
| Chat | In-app chat | Blue chat icon, bottom-right of the site |
| Check First | status.polymarketexchange.com (live status page) | Help Center troubleshooting articles (no status page) |
The fastest ten-second check: look at your balance. US dollars in an app means you're on the exchange, route support@polymarket.us or in-app chat. Crypto on the website means the blue chat icon or support@polymarket.com. Whether Polymarket is legit and how the two differ mechanically go deeper on the split itself.
Scam Warning: Neither Venue Has A Phone Line
Neither company publishes a phone number, and neither runs support through Discord, Telegram, or a DM. If anyone contacts you first offering "Polymarket support," asking you to move funds to "verify" your account, or sending a link to a lookalike domain, that is not Polymarket — report it and don't click through. The two email addresses above and each venue's own chat widget, reached only by going to polymarket.com or opening the app yourself, are the only real routes. Bring the email tied to your account, the market name, the approximate time, and a screenshot; one complete message beats four fragments.
What Support Cannot Fix, Because Nothing Is Broken
Three of the most common complaints on either venue are not faults, and no agent can change them, because each is a market doing exactly what a market does:
| The Complaint | Is it a ticket? | What actually resolves it |
|---|---|---|
| "My order never filled" | No | No counterparty matched your price — liquidity decides this, not a glitch. Pay the seller's price or keep resting |
| "The market settled the wrong way" | Only if the named source or rule was actually misapplied | Settlement follows the resolution source stated in the rules in advance, even when the outcome feels wrong. See how settlement disputes work |
| "The price moved before my order went through" | No | Prices move continuously as news and orders arrive; the old price didn't get taken, it stopped existing |
Before writing a ticket, check the status page: on the US app, status.polymarketexchange.com shows live incidents and maintenance, and open orders are canceled by rule before maintenance begins, so a vanished order during a window isn't a bug — you re-place it after. On the global site, a literal "Network Error" or "Claim Failed" message has its own Help Center fix-it article; use the exact error string.
If your complaint doesn't fit one of the rows above — especially money that left your bank and never reached your balance — that's a real ticket. Selling an unlikely outcome collects a small premium and risks most of a dollar; roughly, one loss erases the premiums from about 15 wins. That asymmetry isn't a support case either. Start with the event-contract basics before funding anything, or how Polymarket compares with Kalshi if you're choosing a venue rather than fixing one.
For the US app, our current offer: sign up with code OS4 for "Deposit $10, get a $50 trading bonus." Full terms on our Polymarket sign-up bonus page.
Sign up for Polymarket through our link. Code OS4 is built in.
We may earn a commission if you sign up through our link. 18+ Only. Restrictions and eligibility requirements apply. Not available in all jurisdictions. Trading is risky. 100% loss can occur. See polymarket.com/tos for more information.
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